About ReplyMode
Automating Social Media Customer Service
AI-powered software that helps businesses and creators reply instantly to comments and DMs, ensuring fast, scalable engagement.
Our Mission
ReplyMode is a software platform designed to help businesses and creators automate customer service on social media. We believe that every comment and message deserves a response, but manual engagement doesn't scale.
Our mission is to make social media customer service faster, more efficient, and more personal through intelligent automation.
Our Story
Launched in 2025, ReplyMode was born from the recognition that social media engagement is crucial for business success, but manual management becomes impossible as your audience grows.
We built ReplyMode using Instagram's official APIs to provide secure and compliant automation for comments and direct messages. Our platform allows users to set up intelligent triggers and automated replies, making audience engagement faster, easier, and more scalable.
What We Do
Intelligent Automation We help you set up smart triggers that respond to your audience automatically, ensuring no comment or message goes unanswered.
Secure & Compliant All our integrations use official APIs, ensuring your account remains secure and compliant with platform policies.
Scalable Solutions Whether you're a small business or a large enterprise, ReplyMode scales with your needs.
Personalized Engagement Our automation feels natural and personal, maintaining the human touch in your customer interactions.
Our Vision
Multi-Platform Future We're building towards a comprehensive engagement hub that supports Instagram (current), WhatsApp Business API (coming soon), Facebook Messenger API (coming soon), and additional platforms in the future.
Advanced Analytics Our future vision includes powerful analytics to help you understand and improve your customer interactions, including engagement metrics, response time analytics, customer satisfaction tracking, and performance insights.
Global Expansion We're expanding into new markets in Europe and the Middle East to scale globally and serve businesses worldwide.
How It Works
- Connect Your Account: Log in via Instagram's official web authentication for secure access.
- Set Up Automation: Create triggers for comments, DMs, and combined workflows.
- Customize Responses: Write your own responses or use our intelligent suggestions.
- Monitor & Optimize: Track performance and continuously improve your engagement strategy.
Our Technology
Security First Instagram official APIs only, no credential storage, industry-standard encryption, and GDPR compliance.
Performance Real-time processing, 99.9% uptime guarantee, global CDN, and scalable infrastructure.
Innovation AI-powered responses, machine learning optimization, continuous updates, and future-ready architecture.
Our Team
ReplyMode is built by a team of passionate developers, designers, and customer service experts who understand the challenges of modern social media management.
We're committed to innovation by constantly improving our platform, security by protecting your data and accounts, support by helping you succeed with our tools, and transparency through clear communication about our services.
Company Information
Operator: Gravity Group LLC
Brand: ReplyMode
Address: H. Zardabi Ave., House 103A, M10, Apt. 6, AZ1122, Baku, Azerbaijan
Data Protection
Data Protection Officer – Abulfaz Abbasli
Email: [email protected]
Address: Via Goito 17, 10125 Torino, Italy
Join Our Journey
Whether you're a small business owner, content creator, or enterprise manager, ReplyMode is here to help you scale your social media engagement.
Ready to transform your customer service? Get started today or contact our team to learn more.
© 2025 ReplyMode. All rights reserved.