Frequently Asked Questions

Get answers to common questions about ReplyMode and our automation services.

Getting Started

What is ReplyMode? ReplyMode is an AI-powered automation platform that helps businesses and creators automatically respond to Instagram comments and direct messages, ensuring fast and scalable engagement.

How do I get started with ReplyMode? Getting started is simple: connect your Instagram account through our secure authentication, set up your automation triggers, customize your responses, and launch your automation.

Is ReplyMode safe to use? Yes, ReplyMode uses Instagram's official APIs and follows all platform guidelines. We never store your Instagram credentials and all interactions happen through Instagram's secure systems.

Do I need any technical knowledge to use ReplyMode? No technical knowledge is required. Our platform is designed to be user-friendly with intuitive setup wizards and clear instructions.

Features & Functionality

What types of automation can I set up? You can automate replies to comments, direct messages, send DMs in response to comments, hide or delete unwanted comments, and create combined workflows.

Can I customize my automated responses? Yes, you can write custom responses or use our AI-powered suggestions. You can also create multiple response variations for more natural engagement.

How do I ensure my automation doesn't look robotic? ReplyMode includes multiple response variations, natural language processing, and smart timing to make your automation feel personal and authentic.

Can I pause my automation? Yes, you can set time-based rules to automatically pause triggers during specific hours or days, and you can manually enable or disable triggers anytime.

Account & Billing

How much does ReplyMode cost? Pricing varies based on your needs. Contact us at [email protected] for detailed pricing information and to discuss the best plan for your business.

Is there a free trial? We offer various trial options. Contact our team to learn about current promotional offers and trial periods.

How do I cancel my subscription? You can cancel your subscription at any time by contacting our support team at [email protected].

What payment methods do you accept? We accept major credit cards and other standard payment methods. Contact us for specific payment options available in your region.

Technical Support

What if my automation stops working? First, check your Instagram connection and trigger settings. If issues persist, contact our support team with details about the problem.

How do I update my Instagram connection? You can reconnect your Instagram account anytime through your account settings. This ensures your automation continues working properly.

Can I use ReplyMode on multiple Instagram accounts? Yes, you can manage multiple Instagram accounts from a single ReplyMode account, making it perfect for agencies and businesses with multiple brands.

What if I need help setting up my automation? Our support team is available to help you set up your automation. Contact us at [email protected] for personalized assistance.

Privacy & Security

Is my data safe with ReplyMode? Yes, we take data security seriously. We use industry-standard encryption, never store your Instagram credentials, and comply with GDPR regulations.

What data does ReplyMode collect? We only collect the minimum data necessary for service functionality, primarily your user ID for authentication purposes.

Can I delete my data? Yes, you can request complete data deletion at any time by contacting our Data Protection Officer at [email protected].

How do you protect my Instagram account? We use Instagram's official APIs and never store your login credentials. All authentication happens through Instagram's secure systems.

Troubleshooting

My automation isn't responding to comments. What should I check? Verify your trigger settings, check your Instagram connection, ensure your automation is enabled, and review your response templates.

I'm not receiving notifications about my automation. Check your email settings and spam folder. You can also review your notification preferences in your account settings.

How do I know if my automation is working? You can preview your triggers before going live, monitor your automation dashboard, and review response logs to ensure everything is working correctly.

Can I test my automation before going live? Yes, ReplyMode includes preview functionality that lets you test your automation settings before activating them.

Still Have Questions?

If you don't see your question here, our support team is ready to help. Contact us at [email protected] and we'll get back to you within 24 hours.

For technical issues, we typically respond within 12 hours to ensure your automation runs smoothly.