Contact Us
Get in touch with the ReplyMode team. We're here to help you succeed with your social media automation.
Get Support
General Inquiries
Email: [email protected]
Response Time: Within 24 hours
Technical Support
Email: [email protected]
Response Time: Within 12 hours
Business Inquiries
Email: [email protected]
Response Time: Within 24 hours
Data Protection & Privacy
Data Protection Officer (DPO)
Name: Abulfaz Abbasli
Email: [email protected]
Address: Via Goito 17, 10125 Torino, Italy
For GDPR-related inquiries, data deletion requests, or privacy concerns, please contact our DPO directly.
Company Information
Legal Entity
Operator: Gravity Group LLC
Brand: ReplyMode
Address: H. Zardabi Ave., House 103A, M10, Apt. 6, AZ1122, Baku, Azerbaijan
What We Can Help With
Getting Started Account setup and configuration, first automation setup, best practices guidance, and platform orientation.
Technical Issues Integration problems, API connectivity issues, performance optimization, and troubleshooting.
Feature Requests New automation ideas, platform improvements, integration requests, and user experience feedback.
Security & Compliance Account security, data protection, GDPR compliance, and privacy concerns.
Billing & Account Payment questions, subscription management, account upgrades/downgrades, and billing disputes.
Response Times
We're committed to providing timely support:
- Critical Issues: 2-4 hours
- Technical Support: 12 hours
- General Inquiries: 24 hours
- Feature Requests: 48 hours
Before You Contact Us
Check Our Resources
- Features Page - Learn about our capabilities
- About Page - Understand our mission and vision
- Terms of Service - Review our terms
- Privacy Policy - Understand our data practices
Common Solutions
- Login Issues: Try clearing your browser cache and cookies
- Automation Not Working: Check your trigger settings and Instagram connection
- Billing Questions: Review your account settings and payment method
How to Reach Us
Email Support Send us an email at [email protected] with your account email, detailed description of the issue, screenshots (if applicable), and steps you've already tried.
Website Visit www.replymode.com for latest updates, documentation, feature announcements, and status updates.
Business Hours
Support Hours: Monday - Friday, 9:00 AM - 6:00 PM (CET)
Emergency Support: Available 24/7 for critical issues
Response Times: May vary during weekends and holidays
Feedback & Suggestions
We value your input! Help us improve ReplyMode by sharing feature ideas, bug reports, user experience feedback, and success stories.
Stay Connected
Social Media Follow us for updates, tips, and community discussions:
- Instagram: @replymode
- Twitter: @replymode
- LinkedIn: ReplyMode
Newsletter Subscribe to our newsletter for product updates, automation tips, industry insights, and exclusive offers.
Legal & Compliance
For legal matters, compliance questions, or formal requests:
Legal Department
Email: [email protected]
Subject: Legal Inquiry
Data Protection Officer
Email: [email protected]
Address: Via Goito 17, 10125 Torino, Italy
We're Here to Help
Our team is passionate about helping you succeed with social media automation. Don't hesitate to reach out with any questions, concerns, or feedback.
Ready to get started? Sign up for ReplyMode today!
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